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30 Day Returns

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Terms and Conditions

Online Outlet Sale 2019 Terms & Conditions

  • Online Outlet Sale promotion is available Online Only
    • As such, items cannot be purchased from any of Zhik’s Showrooms at these promotional prices.
    • Your order cannot be made available for pickup from Zhik’s Showrooms, and must be posted to you.
    • Unfortunately, due to the significant increase in order volumes we are unable to offer a “click & collect” delivery option.
    • No other discounts are applicable, such as the 10% Newsletter Discount, at the same time as this promotion.
    • This sale is not available in Canada.
    • This Sale will end on Saturday 18th January 2020 or while stocks last, whichever is sooner.
  • Our refund policy remains the same, yet there will be no exchanges.
    • If an item does not fit return it with all of the packaging and labels and in a resaleable condition, and the cost of the item will be refunded. 
    • Please place a new order for the size you need. The price to be charged will be according to the effective pricing at the time the order is placed.
    • If an item, size or colour sells out, there will be no back orders. This promotion is only for stock that is currently available during the promotion.
    • If we are unable to supply your order it will be cancelled by us, and your payment will be refunded in full.
    • Items to be returned and refunded can be brought to Zhik’s Showrooms, but please note that they will not be processed while you wait (as it make take 2-3 working days for us to process a refund).


zhik.com is owned and operated by Zhik Pty Ltd (Australian Business Number: 55 092 422 627). By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or by completing the registration process to become a member of zhik.com, you agree to be bound by these Terms and Conditions. zhik.com may amend these Terms and Conditions from time to time and any amendment will become effective immediately.

Copyrights and Restrictions

All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned by Zhik Pty Ltd and its related companies. Material on this website is solely for your personal, non-commercial use. Other than material specifically listed in the downloads pages, any material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Zhik Pty Ltd. The use of this website and these conditions shall be governed by and construed in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under the laws of Australia. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.


Zhik® products are fully warranted to the original owner against defects in materials and workmanship. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.

ISOTAK® Guarantee

Congratulations on your purchase of trusted Zhik® product with the additional ISOTAK® waterproof guarantee. If you are not completely satisfied with the waterproofness, windproofness, or breathability of your ISOTAK® product, then we will repair it, replace it, or refund your purchase price, as we certify that it is durably waterproof, windproof and breathable for its intended use.

Returns Policy

Zhik gear can be returned for exchange within 30 days, or full refund within 14 days of receipt. Goods must be in new condition and in original packaging. Goods will be inspected on return and refunds or credit for exchange processed within 7 days.

You will be responsible for the delivery charges associated with returning the exchanged item to us and also for delivery charges in sending any replacement items to you.

Refunds for orders placed are credited back to the original credit card on which the order was purchased.


Gift Vouchers

Gift vouchers are not redeemable for cash and can only be redeemed on our website www.zhik.com or in our Sydney showroom.

Gift vouchers will expire 12 months from the original date of purchase.


Your privacy is always protected at Zhik and you can be assured that none of your personal information will be passed onto any third parties zhikcom needs to collect personal information from you such as your name, delivery address, contact phone numbers, email address and credit card details to process your order. The information collected may also be used to inform you of additional products, services and specials. All marketing material sent to you will include an ‘opt out’ function whereby you can remove yourself from receiving any future marketing material.


Security and protection of sensitive information is paramount at Zhik. Zhik is a secure site using the industry standrd for encryption technology, Secure Sockets Layer (SSL) to guarantee security and uses an encrypted and secure system to process credit cards. Information on the website Whilst every effort is made to update the information contained on this website, neither Zhik Pty Ltd or an affliated business makes any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website. Zhik Pty Ltd reserves the right at any time to change or discontinue without notice, any product, aspect or feature of this website.

Trade Marks and Patents

Zhik, ZK, ZKG, Isotak, AroShell, SuperWarm, OrSpan, ZSkin, Zfleece, ZMerino, HydroBase, HydroMerino, ZhikGrip, ZhikTex, ZhikDry, ZiBand, QuLock, PowerPads, T2 Harness, Taura, Nymara, Vakora, Myuno, Xeflex, Avlare, Deckbeaters, are trademarks and registered or unregistered trademarks of the Zhik Pty Ltd. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Zhik Pty Ltd. Many of the products offered by Zhik Pty Ltd on this website are subject to current patent applications. Including but not limited to the design of the hiking systems, Powerpads, T2 harness, boots and straps, ZKG’s, wetsuit design, and various technical fabrics.  

External Links

External links may be provided for your convenience, but they are beyond the control of Zhik Pty Ltd and no representation is made as to their content. When visiting external links you must refer to that external websites terms and conditions of use.

Disclaimer of Liability

Zhik Pty Ltd shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company's personal information or material and information transmitted over our system.