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TERMS AND CONDITIONS

By using or purchasing from this website you agree to the following terms & conditions.

Terms and Conditions for recent Zhik Pty Ltd run competitions, sales or special offers can be viewed by clicking the button below.

Ownership

zhik.com is owned and operated by Zhik Pty Ltd (Australian Business Number: 55 092 422 627). By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or by completing the registration process to become a member of zhik.com, you agree to be bound by these Terms and Conditions. zhik.com may amend these Terms and Conditions from time to time and any amendment will become effective immediately.

Copyrights and Restrictions

All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned by Zhik Pty Ltd and its related companies. Material on this website is solely for your personal, non-commercial use. Other than material specifically listed in the downloads pages, any material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Zhik Pty Ltd. The use of this website and these conditions shall be governed by and construed in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under the laws of Australia. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

Warranty

Zhik takes great pride in the design and production of its quality products. All Zhik products are warrantied from the date of purchase to the original product & owner against manufacturing defects in materials and workmanship. Our manufacturer’s warranty doesn’t override your standard regional consumer guarantees.

Zhik reserves the right to determine between manufacturing defects in materials and workmanship and normal wear-and-tear / accidental damage / improper care / negligence or the natural breakdown of colours and materials over extended time and use.

All warranty returns are handled through your retailer/place of purchase. If you have purchased through an official Zhik retailer – your claim must be processed through them.

All warranty claims must be submitted with proof of purchase & high-resolution photos.

Returns Policy

If you need to return a product for a refund due to a change of mind or the product is the wrong size, you can by completing the Returns Form within 30 days of purchase. 

Goods must be returned in as new condition and with all original packaging and labels intact. Returns will be inspected on arrival, and if approved, refunded within 7 business days. Customised merchandise cannot be returned. 

Returns can be sent to your regional Zhik Head Office. Please note you’ll be responsible for the delivery charges associated with returning the item to us. 

Refunds are credited back to the form of payment used for the original purchase. 

Instead of exchanges, we now offer a more efficient process – send your unwanted product to us for a refund and place your order for the replacement directly on zhik.com. This means you'll get your replacement product much quicker! 

Simple 4-step returns process:
- Complete the Returns Form & click the SUBMIT button
- We will email you a Returns Order Slip
- Print your Returns Order Slip, enclose with the product/s you wish to return & send to your regional Zhik Head Office.
- Once your return is received and checked, your refund will be issued within 7 days

Shipping Policy

Shipping info for Americas

We offer free standard shipping on domestic US orders over US$150. Orders under US$150 will be subject to a calculated postage rate at checkout.

We aim to dispatch your order by the end of the next business day. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

All orders are shipped from Sydney Australia.

Please see the estimated delivery times in the table below.

DestinationDelivery OptionsPriceEstimated Delivery Times
United StatesExpress - orders over US$150FREE2-4 business days
United StatesExpress - orders under US$150$252-4 business days
Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, British Virgin Islands, Cayman Islands, Cuba, Dominica, Dominican Republic, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Mexico, Puerto Rico, St. Barthelemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, US Virgin IslandsExpressCalculated rate shown at checkoutEstimated delivery times shown at checkout

 

Please note that these are estimated delivery times provided our carrier and cannot be guaranteed by Zhik.

If your order has not arrived within the estimated delivery time, please contact our customer service team for an update.

Gift Vouchers

Gift vouchers are not redeemable for cash and can only be redeemed on our website www.zhik.com or in our Sydney showroom.

Gift vouchers will expire 12 months from the original date of purchase.

Privacy

Your privacy is always protected at Zhik and you can be assured that none of your personal information will be passed onto any third parties zhik.com needs to collect personal information from you such as your name, delivery address, contact phone numbers, email address and credit card details to process your order. The information collected may also be used to inform you of additional products, services and specials. All marketing material sent to you will include an ‘opt out’ function whereby you can remove yourself from receiving any future marketing material. For more info Click Here.

Security

Security and protection of sensitive information is paramount at Zhik. Zhik is a secure site using the industry standard for encryption technology, Secure Sockets Layer (SSL) to guarantee security and uses an encrypted and secure system to process credit cards. Information on the website Whilst every effort is made to update the information contained on this website, neither Zhik Pty Ltd or an affiliated business makes any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website. Zhik Pty Ltd reserves the right at any time to change or discontinue without notice, any product, aspect or feature of this website.

Trademarks and Patents

The following are all trademarks and registered or unregistered trademarks of the Zhik Pty Ltd: Zhik, ZK, ZKG, Isotak, AroShell, SuperWarm, OrSpan, ZSkin, Zfleece, ZMerino, HydroBase, HydroMerino, ZhikGrip, ZhikTex, ZhikDry, ZiBand, QuLock, PowerPads, T2 Harness, Taura, Nymara, Vakora, Myuno, Xeflex, Avlare, Deckbeaters. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Zhik Pty Ltd. Many of the products offered by Zhik Pty Ltd on this website are subject to current patent applications. Including but not limited to the design of the hiking systems, Powerpads, T2 harness, boots and straps, ZKG’s, wetsuit design, and various technical fabrics.

External Links

External links may be provided for your convenience, but they are beyond the control of Zhik Pty Ltd and no representation is made as to their content. When visiting external links, you must refer to that external websites terms and conditions of use.

Disclaimer of Liability

Zhik Pty Ltd shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company's personal information or material and information transmitted over our system.

Early Access Promotions & Competitions

By registering for any of our early access promotions, competitions or special offers, registrants agree and accept that their personal data may be used for direct marketing purposes by Zhik and agree to receiving news and/or promotional offers or other marketing materials. Participants may opt out of this at any time.

Notify Me (when product is back in stock)

The aim of our ‘Notify Me’ service is to inform our customers and visitors when an item is back in stock and is available for purchase. By subscribing to our ‘Notify Me’ alerts you agree to receive “back in stock” emails, as applicable, and subscribe to marketing emails from Zhik.

Any personal information collected from use of the ‘Notify Me’ service by you will be dealt with in accordance with our Privacy Policy.