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WARRANTY & RETURNS

To request a product return or warranty claim, please read either of the below and click to complete the required form.

RETURNS

We get it, sometimes you need to return a product from a change of mind or making a wrong selection. Zhik products can be returned for a full refund within 30 days of receipt.

Goods must be returned in new condition and with all of its original packaging and will be inspected on return, and if approved, refunded within 7 business days. Customised merchandise cannot be returned.

Instead of exchanges, we now offer a more efficient process - if you'd like a replacement product, please return the original to us for a refund and place your order for the replacement directly on zhik.com. This means you'll get your new product much quicker!

Simple 4-step returns process;

- Complete the below Returns Form & send it in

- One of our staff will email you your Returns Order Slip

- Print it out and send it in, along with your returned product/s

- Once checked, we’ll process your refund within 7 days

Please note you’ll be responsible for the delivery charges associated with returning the item to us. Refunds are credited back to the form of payment with which the order was purchased.

WARRANTIES

Zhik® takes great pride in the design and production of its quality products. All Zhik® products are warrantied from the date of purchase to the original product & owner against manufacturing defects in materials and workmanship. Our manufacturer’s warranty doesn’t override your standard regional consumer guarantees.

Zhik® reserves the right to determine between manufacturing defects in materials and workmanship and normal wear-and-tear / accidental damage / improper care / negligence or the natural breakdown of colours and materials over extended time and use.

All warranty returns are handled through your retailer/place of purchase. If you have purchased through an official Zhik retailer – your claim must be processed through them.

All warranty claims require a proof of purchase & high resolution photos.