Zhik® products are fully warranted to the original owner against defects in materials and workmanship. If a product fails due to a manufacturing defect, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use. If your product incurs damage when not covered under warranty, it will be repaired for a reasonable rate and a fee will be charged for return shipping.
We get it, sometimes you need to return a product from a change of mind or making a wrong selection. Zhik products can be returned for a full refund within 30 days of receipt. Goods must be returned in new condition and with all of its original packaging. Goods will be inspected on return, and if approved, refunded within 7 business days. Please note that customised (or partner branded) merchandise cannot be returned.
Please be advised that you will be responsible for the delivery charges associated with returning the item to us.
Refunds for returns are credited back to the original form of payment with which the order was purchased.
Instead of exchanges, we now offer a more efficient process - if you'd like another product / size, please place your new order on zhik.com and return the original item to us for a refund. This means you'll get your new product much quicker.