WARRANTY & RETURNS
To request a product return or warranty claim, please read either of the below and click to complete the required form.
If you need to return a product for a refund due to a change of mind or the product is the wrong size, you can by completing the Returns Form within 30 days of purchase.
Goods must be returned in as new condition and with all original packaging and labels intact. Returns will be inspected on arrival, and if approved, refunded within 7 business days. Customised merchandise cannot be returned.
Returns can be sent to your regional Zhik Head Office. Please note you’ll be responsible for the delivery charges associated with returning the item to us.
Refunds are credited back to the form of payment used for the original purchase.
Instead of exchanges, we now offer a more efficient process – send your unwanted product to us for a refund and place your order for the replacement directly on zhik.com. This means you'll get your replacement product much quicker!
Simple 4-step returns process:
- Complete the Returns Form & click the SUBMIT button
- We will email you a Returns Order Slip
- Print your Returns Order Slip, enclose with the product/s you wish to return & send to your regional Zhik Head Office.
- Once your return is received and checked, your refund will be issued within 7 days
Zhik takes great pride in the design and production of its quality products. All Zhik products are warrantied from the date of purchase to the original product & owner against manufacturing defects in materials and workmanship. Our manufacturer’s warranty doesn’t override your standard regional consumer guarantees.
Zhik reserves the right to determine between manufacturing defects in materials and workmanship and normal wear-and-tear / accidental damage / improper care / negligence or the natural breakdown of colours and materials over extended time and use.
All warranty returns are handled through your retailer/place of purchase. If you have purchased through an official Zhik retailer – your claim must be processed through them.
All warranty claims must be submitted with proof of purchase & high-resolution photos.