WARRANTY & RETURNS
To return or exchange a product please fill in the form below and read our terms and conditions.
RETURN INFO TERMS & CONDITIONS
Zhik® products are fully warranted to the original owner against defects in materials and workmanship. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.
Zhik gear can be returned for exchange within 30 days, or full refund within 14 days of receipt. Goods must be in new condition and in original packaging. Goods will be inspected on return and refunds or credit for exchange processed within 7 days. Size exchanges for any customised (or partner branded) merchandise are not possible.
You will be responsible for the delivery charges associated with returning the exchanged item to us and also for delivery charges in sending any replacement items to you.
Refunds for orders placed are credited back to the original credit card on which the order was purchased.